Terms and Conditions

Terms and conditions

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING OUR WEBSITE AND OR SERVICES. 

The Locks Or Unlocks Terms and Conditions (“Terms of Use”) constitute a legally binding agreement between Locks Or Unlocks. (“Locks Or Unlocks” “we”, “us”, or “our”), the owner and operator of the locksorunlocks.Com website platform (hereafter, collectively referred to as the “Locks Or Unlocks Service”) and you ("USER", “you” or “your”), the user of the Locks Or Unlocks Services. BY USING THE LOCKS OR UNLOCKS, SERVICE IN ANY FORM OR FASHION (INCLUDING, WITHOUT LIMITATION, NAVIGATING LOCKSORUNLOCKS.COM OR UTILIZING THE ONLINE PLATFORM), YOU ACKNOWLEDGE AND AGREE TO THESE USER TERMS, AND LOCKS OR UNLOCKS PRIVACY POLICY, WHICH CAN BE FOUND AT HTTPS://LCKSORUNLCKS.COM/PRIVACY-POLICY/ AND WHICH ARE INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS, YOU MAY NOT USE LOCKS OR UNLOCKS SERVICES.

THE TERMS OF USE ARE INTENDED FOR ALL USERS OF LOCKS OR UNLOCKS SERVICES, INCLUDING THOSE WHO ARE SIMPLY NAVIGATING THE WEBSITE. HOWEVER, DIFFERENT SECTIONS OF THE TERMS OF USE AFFECT YOU DIFFERENTLY, SO PLEASE BE SURE TO READ THESE TERMS AND CONDITIONS ENTIRELY.

1. Locks Or Unlocks - Service Overview.

Locks Or Unlocks provides an online platform whereby users can connect with vendors who offer roadside assistance and towing services or locksmith services (hereafter, “Service Providers”). Users can access the Locks Or Unlocks Services through the use of the Locks Or Unlocks.com website, the Locks Or Unlocks mobile application or through certain third party parties, and can be accessed by you on your single mobile device (smart phone) or computer. Locks Or Unlocks is not directly involved in or otherwise a party to any transactions that may take place between users and Service Providers. Locks Or Unlocks has no control over the quality, safety, or legality of any aspect of Service Providers’ services or offerings or any claims made by Service Providers about the services they offer, the truth or accuracy of warranties or pricing supplied by Service Providers to Locks Or Unlocks, the ability of Service Providers to provide the services offered, or the ability of users to pay for Service Provider’s services. Locks Or Unlocks is not a broker, agent or insurer for users or Service Providers. Locks Or Unlocks makes no representations, warranties or guarantees regarding any content or information provided by users or Service Providers. We encourage you to communicate directly with potential transaction partners through the tools available through the Locks Or Unlocks Services or as provided to you. All purchases made by users from Service Providers are made at each party’s own risk. Locks Or Unlocks has customer information and privacy policies as set forth in its Privacy Policy https://locksorunlocks.Com/privacy-policy/, which is fully incorporated herein by reference.

2. How to use the Locks Or Unlocks - Service.

The Locks Or Unlocks Service offers you a platform to send or make a request for roadside assistance or tow services to a Service Provider. The GPS receiver, which should be installed on your mobile device (smart phone), or Internet Protocol address on your computer, requests your permission to detect your location and sends your location information to the relevant Service Provider. The Service Provider has sole and complete discretion to accept or reject each request for service. The Service Provider also has sole and complete discretion over whether to use the Locks Or Unlocks Service to receive the leads generated through the Locks Or Unlocks platform. If the Service Provider accepts a request, Locks Or Unlocks notifies you and provides information regarding the Service Provider – including vehicle information, and the ability to contact the Service Provider by telephone.

Once you select a Service Provider, please note the following:

3. PAYMENT AUTHORIZATION: Locks Or Unlocks may place an immediate payment authorization to your credit card account in the estimated amount of the service (or in the case of third-party payment, for any costs not covered by a third party). The final charge to your credit card account may differ from this initial estimate and authorization.

4. CANCELLATION

You may cancel your service order within 15 minutes of the Service Provider dispatching tow truck or locksmith to your location and before the service provider arrives at your location; at no cost to you.

If more than 15 minutes have elapsed after the Service Provider dispatched a tow truck or locksmith and prior to driver arriving at your location, cancellation is subject to payment of a $20 non-refundable charge.

You will be charged the full amount of the quoted service price for any of the following cancellation instances or reasons: driver is on scene and you cancel for any reason; driver determines you have inaccurately stated the conditions of your vehicle thus the cost of service will be higher than initially quoted and you cancel service; you are Gone On Arrival (GOA) and or fail to cancel service requested.

5. ADDITIONAL CHARGES:

To the extent your description of the services needed and or conditions impacting your vehicle are different, inaccurate or otherwise misstated and or the services required are more extensive than your description indicated, the price quote provided through the Locks Or Unlocks website shall not be binding and you are responsible for paying for any additional services needed and or requested.

For the avoidance of doubt: Locks Or Unlocks itself does not directly provide any roadside assistance, tow services or locksmith services, and Locks Or Unlocks is not a service provider. Any roadside assistance and or tow services, locksmith services are through the Service Provider. Locks Or Unlocks solely provides the platform through which to connect you with Service Providers. The provision of services to you by the Service Provider is therefore subject to any subsequent agreement that you choose to enter into with the Service Provider. Locks Or Unlocks is never a party to any such third party agreement and you hereby agree to release and hold harmless; Locks Or Unlocks from all liability and claims arising from any acts or omissions of Service Providers.

6. Your Use of the Locks Or Unlocks Service.

By using Locks Or Unlocks Services, you agree to the following restrictions on your use of the Locks Or Unlocks Service:

You authorize Locks Or Unlocks to use your personal and account or membership information you provide, to obtain the service you requested.

You warrant that the information you provide to Locks Or Unlocks is accurate and complete. Locks Or Unlocks is entitled at all times to verify the information that you have provided and to refuse the Locks Or Unlocks Service for any reason or no reason. You may only access the Locks Or Unlocks Service using authorized means. Locks Or Unlocks is not liable if you do not have a compatible mobile device or computer. Locks Or Unlocks reserves the right to terminate the Locks Or Unlocks Service should you attempt to access the Locks Or Unlocks Service with an incompatible or unauthorized device or computer.

You will only use the Locks Or Unlocks Service for your sole, personal use and will not resell it to a third party;

You will not use the Locks Or Unlocks Service for unlawful purposes, including but not limited to sending or storing any unlawful material or for fraudulent purposes;

You will not use the Locks Or Unlocks Service to cause nuisance, annoyance or inconvenience;

You will not try to harm the Locks Or Unlocks Service or impair the proper operation of any related network, platform or application in any way whatsoever;

You will not copy, or distribute the Locks Or Unlocks Service or any portion or feature thereof without advance written permission from Locks Or Unlocks;

You will provide us with whatever proof of identity we may reasonably request;

You will only use an access point or 3G data (or later) account (AP) which you are authorized to use;

You are aware that when requesting services by SMS if available in your jurisdiction), standard messaging charges will apply;

You will not use the Locks Or Unlocks Service with an incompatible or unauthorized device or computer;

You will comply with all applicable laws and regulations while using the Locks Or Unlocks Service. Locks Or Unlocks reserves the right to immediately

terminate the Locks Or Unlocks Service should you not comply with any of the foregoing.

You will comply with all applicable law from your home nation, the country, state and or city in which you are present while using the Application or Service. Locks Or Unlocks reserves the right to immediately terminate the Service and the use of the Application should you not comply with any of the foregoing.

7. Payment

The rates for the services charged can be accessed through the Locks Or Unlocks Website Service. These may be modified or updated by Locks Or Unlocks from time to time. It is your own responsibility to remain informed about the current rates for the services.

You agree that you will pay for all services you purchase from Locks Or Unlocks, and that Locks Or Unlocks may charge your credit card account as provided by you: for the Locks Or Unlocks Services, for the Service Provider services, including any taxes and late fees, as applicable, that may be accrued by or in connection with your service requests. You are responsible for the timely payment of all fees and for providing Locks Or Unlocks with a valid credit card or debit card account for payment of all fees at all times. All payments are non-refundable, subject to applicable law.

Locks Or Unlocks uses a third-party payment processor (the “Payment Processor”) to link your credit card account to the Locks Or Unlocks Service. The processing of payments or credits, as applicable, in connection with your use of the Locks Or Unlocks Service will be subject to the terms, conditions and privacy policies of the Payment Processor and your credit card issuer in addition to these User Terms. Locks Or Unlocks is not responsible for any errors by the Payment Processor and you hereby agree to release Locks Or Unlocks from all liability arising from any acts or omissions of Payment Processor. In connection with your use of the Locks Or Unlocks Service, Locks Or Unlocks will obtain certain transaction details, which shall be maintained in accordance with Locks Or Unlocks Privacy Policy.

8. No Employment, Agent, Broker, Service Provider Relationship.

Locks Or Unlocks is not an employment service and does not serve as an employer of any user of the Locks Or Unlocks Service or Service Provider. Locks Or Unlocks is not liable for any tax or withholding, including but not limited to unemployment insurance, employer’s liability, social security or payroll withholding tax in connection with any use of the Locks Or Unlocks Service or Service Provider’s services. No brokerage, agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by these User Terms. Without limiting the foregoing, except as expressly set forth herein, Locks Or Unlocks is not acting and does not act as an agent or broker for any users, Service Providers, or any other user of the Locks Or Unlocks Service.

9. Indemnification.

By using the Locks Or Unlocks Service, you agree that you shall defend, indemnify and hold Locks Or Unlocks, its affiliates, its licensors, and each of their officers, directors, other users, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with: (a) your violation or breach of any term of these User Terms or any applicable law or regulation, whether or not referenced herein; (b) your violation of any rights of any third party, including Service Providers arranged via the Locks Or Unlocks Service, or (c) your use or misuse of the Locks Or Unlocks Service.

10. Liability Limitation.

BY USING THE Locks Or Unlocks SERVICE OR ANY PORTION THEREOF, YOU AGREE THAT Locks Or Unlocks AND ITS AFFILIATES SHALL NOT BE LIABLE TO YOU FOR: (i) ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES WHICH MAY BE INCURRED BY YOU, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFIT (WHETHER INCURRED DIRECTLY OR INDIRECTLY), LOSS OF GOODWILL OR BUSINESS REPUTATION, LOSS OF DATA SUFFERED, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR OTHER INTANGIBLE LOSS; AND (ii) ANY LOSS OR DAMAGE WHICH MAY BE INCURRED BY YOU, INCLUDING, BUT NOT LIMITED TO, LOSS OR DAMAGE AS A RESULT OF (a) ANY CHANGES WHICH WE MAY MAKE TO THE Locks Or Unlocks SERVICE, OR FOR ANY PERMANENT OR TEMPORARY CESSATION IN PROVIDING THE Locks Or Unlocks SERVICE (OR ANY SERVICES OFFERED THROUGH OR FEATURES OF THE Locks Or Unlocks SERVICE), (b) THE DELETION OF, CORRUPTION OF, OR FAILURE TO STORE, ANY CONTENT AND OTHER COMMUNICATIONS DATA MAINTAINED OR TRANSMITTED BY OR THROUGH YOUR USE OF THE Locks Or Unlocks SERVICE, (c) YOUR FAILURE TO PROVIDE Locks Or Unlocks WITH ACCURATE ACCOUNT INFORMATION, (d) YOUR FAILURE TO KEEP YOUR PASSWORD OR ACCOUNT DETAILS SECURE AND CONFIDENTIAL, (e) YOUR USE OR MISUSE OF THE Locks Or Unlocks SERVICE, (f) ERRORS, DEFECTS, DELAYS IN OPERATION OR TRANSMISSION, AND/OR (g) HYPERLINKS TO WEB SITES OR CONTENT OR RESOURCES PROVIDED BY COMPANIES OR PERSONS OTHER THAN Locks Or Unlocks. THESE FOREGOING LIMITATIONS ON OUR LIABILITY SHALL APPLY WHETHER OR NOT WE HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING.

NOTWITHSTANDING THE FOREGOING, THE CUMULATIVE LIABILITY OF Locks Or Unlocks, ITS AFFILIATES, AGENTS AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE USER TERMS OR YOUR USE OF THE Locks Or Unlocks SERVICES, INCLUDING, WITHOUT LIMITATION, ANY CAUSE OF ACTION SOUNDING IN CONTRACT, TORT, OR STRICT LIABILITY, WILL NOT EXCEED $100. THIS LIMITATION OF LIABILITY IS INTENDED TO APPLY WITHOUT REGARD TO WHETHER OTHER PROVISIONS OF THESE USER TERMS HAVE BEEN BREACHED OR HAVE PROVEN INEFFECTIVE OR IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW FOR LIMITED LIABILITY OR EXCLUSION OF IMPLIED WARRANTIES, SO NOT ALL OF THE LIMITATIONS IN THESE USER TERMS MAY APPLY TO YOU. YOU ACKNOWLEDGE AND UNDERSTAND THAT THE DISCLAIMERS, EXCLUSIONS AND LIMITATIONS OF LIABILITY SET FORTH HEREIN FORM AN ESSENTIAL BASIS OF THE AGREEMENT BETWEEN THE PARTIES HERETO, THAT THE PARTIES HAVE RELIED UPON SUCH DISCLAIMERS, EXCLUSIONS AND LIMITATIONS OF LIABILITY, AND THAT ABSENT SUCH DISCLAIMERS, EXCLUSIONS AND LIMITATIONS OF LIABILITY, THE TERMS AND CONDITIONS OF THESE USER TERMS WOULD BE SUBSTANTIALLY DIFFERENT.

11. Disclaimer.

Locks Or Unlocks does not guarantee continuous, uninterrupted access to the Locks Or Unlocks Service. Although Locks Or Unlocks attempts to maintain the integrity and accuracy of the information accessible through the Locks Or Unlocks Service, we make no guarantees as to its correctness, completeness, or accuracy. Portions of the Locks Or Unlocks Service may contain typographical errors, inaccuracies, or other errors or omissions. Also, unauthorized additions, deletions, or alterations could be made to the Locks Or Unlocks Service by other users or third parties without Locks Or Unlocks’s knowledge. Locks Or Unlocks cannot and does not guarantee that (the contents of) the Locks Or Unlocks Services (including the Locks Or UnlocksForHelp.com website and the Locks Or Unlocks mobile application) are free of errors, defects, malware and viruses. Locks Or Unlocks reserves the right to cancel any payment, even if it has been previously confirmed by us in writing, as a result of incorrect or mistaken pricing or product or service description or other error. If we do cancel a payment, you will receive a full refund or credit as appropriate and you acknowledge and agree that a refund or credit is your sole remedy.

The quality of the services requested through the use of the Locks Or Unlocks Service is entirely the responsibility of the Service Provider who ultimately provides such services to you. Locks Or Unlocks under no circumstance accepts liability in connection with and or arising from the services provided by the Service Provider or any acts, action, behavior, conduct, and/or negligence on the part of the Service Provider and you hereby agree to release Locks Or Unlocks from all liability and claims arising from the foregoing. Any complaints about the services provided by the Service Provider should therefore be submitted to the Service Provider.

Locks Or Unlocks AND ITS AFFILIATES PROVIDE THE Locks Or Unlocks SERVICE “AS IS” AND WITHOUT ANY WARRANTY OR CONDITION, EXPRESS, IMPLIED OR STATUTORY. YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE Locks Or Unlocks SERVICE IS AT YOUR SOLE RISK AND THAT Locks Or Unlocks AND ITS AFFILIATES DO NOT REPRESENT OR WARRANT TO YOU THAT: (i) YOUR USE OF THE Locks Or Unlocks SERVICE WILL MEET YOUR REQUIREMENTS; (ii) YOUR USE OF THE Locks Or Unlocks SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR; (iii) ANY INFORMATION OBTAINED BY YOU AS A RESULT OF YOUR USE OF THE Locks Or Unlocks SERVICE WILL BE ACCURATE OR RELIABLE; AND (iv) THAT DEFECTS IN THE OPERATION OR FUNCTIONALITY OF ANY SOFTWARE PROVIDED TO YOU AS A PART OF THE Locks Or Unlocks SERVICE WILL BE CORRECTED. Locks Or Unlocks AND ITS AFFILIATES SPECIFICALLY DISCLAIM ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, PERFORMANCE, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN ADDITION, NO ADVICE OR INFORMATION (ORAL OR WRITTEN) OBTAINED BY YOU FROM Locks Or Unlocks OR ITS AFFILIATES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT. SOME STATES DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE FOREGOING DISCLAIMER MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM STATE TO STATE.

12. License Grant, Restrictions and Copyright Policy.

For purposes of these User Terms, the following definitions apply:

“Content” means all content featured or displayed, including, but not limited to, logos, icons, trademarks, text, graphics text, graphics, photographs, images, moving images, sound, illustrations, music, software (excluding the Locks Or Unlocks mobile application), opinion, remarks, comments, artwork, links, questions, suggestions, information or other materials.

“Locks Or Unlocks Content” means Content owned or used by Locks Or Unlocks, its affiliates or licensors and made available through the Locks Or Unlocks Service (including the Locks Or UnlocksForHelp.com website and Locks Or Unlocks mobile application), including any Content licensed from a third party, but excluding User Content.

“User Content” means Content that a Locks Or Unlocks user posts, uploads, publishes, submits or transmits to be made available on the Locks Or Unlocks website or through the Locks Or Unlocks Service.

“Collective Content” means, collectively, Locks Or Unlocks Content and User Content.

Subject to your compliance with these User Terms, Locks Or Unlocks grants you a limited, non-exclusive, non-transferable license:

to view, download and print any Locks Or Unlocks Content solely for your personal and non-commercial purposes; and to view any User Content to which you are permitted access solely for your personal and non-commercial purposes. You have no right to sublicense the license rights granted in this section.

You may not use, copy, adapt, modify, create derivative works of, distribute, license, sell, transfer, publicly display, publicly perform, reproduce, transmit, stream, broadcast or otherwise exploit the Locks Or Unlocks Service or Collective Content, except as expressly permitted in these User Terms. You may not reuse any Collective Content without first obtaining the written consent of Locks Or Unlocks. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by Locks Or Unlocks or its licensors, except for the licenses and rights expressly granted in these User Terms.

13. License Granted by User.

We may, in our sole discretion, permit users to post, upload, publish, submit or transmit User Content on the Locks Or Unlocks Service. User Content will be deemed non-confidential and non-proprietary. Accordingly, Locks Or Unlocks shall have the right and you hereby grant Locks Or Unlocks the non-exclusive, royalty-free, perpetual right to use, copy, publicly display, publicly perform, modify, create derivative works of and otherwise use or exploit, for any purpose, in any medium and throughout the world, any Content that you post, upload, publish, submit or transmit to be made available on the Locks Or Unlocks website or through the Locks Or Unlocks Service (“License Grant”). You represent and warrant that any Content posted or transmitted by you does not and will not infringe any third party rights, including any intellectual property rights, rights of privacy or personality rights and does not contain any defamatory content. Furthermore, you represent and warrant that you have obtained all necessary permission to post any such Content and to grant Locks Or Unlocks the rights granted in the License Grant without restriction.

You acknowledge that Locks Or Unlocks only acts as a passive conduit for the distribution of the User Content and is not responsible or liable to you or to any third party for the content or accuracy of the User Content. Locks Or Unlocks does not continuously monitor User Content published by you or any other user or moderate between users and Locks Or Unlocks is under no obligation to do so. Without limiting the foregoing, you acknowledge and agree that any remarks, opinions, comments, suggestions and other information expressed or included in the User Content do not necessarily represent those of Locks Or Unlocks. Any use by you of the User Content is entirely at your own risk.

You agree to indemnify and hold harmless Locks Or Unlocks, its affiliates and licensors against all costs, expenses, damages, losses and liabilities incurred or suffered by Locks Or Unlocks or its affiliated companies related to any Content posted or transmitted by you or your other use of the Locks Or Unlocks Service.

Locks Or Unlocks reserves the right at its sole discretion to block or remove (in whole or in part) any User Content which Locks Or Unlocks believes is not in accordance with these User Terms (including materials which infringe or may infringe third party intellectual property rights, rights of privacy or personality rights), or is otherwise unacceptable to Locks Or Unlocks.

14. Intellectual Property Ownership.

Locks Or Unlocks (and its licensors, where applicable) own all right, title and interest, including all related intellectual property rights, in and to the Locks Or Unlocks Service (including the Locks Or UnlocksForHelp.com website and Locks Or Unlocks mobile application) and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Locks Or Unlocks Service, in which you hereby assign all rights, title and interest to Locks Or Unlocks.

These User Terms do not constitute a sale and do not convey to you any rights of ownership in or related to the Locks Or Unlocks Service or any intellectual property rights owned by Locks Or Unlocks. Locks Or Unlocks name, logo, and the product names associated with the Locks Or Unlocks Service are trademarks of Locks Or Unlocks, its affiliated companies or third parties, and no right or license is granted to use them.

15. Third Party Interactions.

During the use of the Locks Or Unlocks Service, links to websites that are owned and controlled by third parties may be provided from time to time in order to enter into correspondence with, purchase goods or services from, participate in promotions of third parties. These links take you off the Locks Or Unlocks Service and are beyond Locks Or Unlocks control.

During use of the Locks Or Unlocks Service, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of third party service - Service Providers, advertisers or sponsors showing their goods and/or services through a link on the Locks Or Unlocks Service. These links take you off the Locks Or Unlocks Service and are beyond Locks Or Unlocks control. The websites you can link to have their own separate terms and conditions as well as a privacy policy. Locks Or Unlocks is not responsible and cannot be held liable for the content and activities of these websites. You therefore visit or access these websites entirely at your own risk.

Please note that these other websites may send their own cookies to users, collect data or solicit personal information, and you are therefore advised to check the terms of use or privacy policies on those websites prior to using them.

16. Termination of the Agreement.

The agreement between you and Locks Or Unlocks is embodied by these User Terms may be terminated at any time.

If you wish to terminate the Agreement, you must discontinue use of Locks Or Unlocks Website Services.

Locks Or Unlocks is entitled to terminate the Agreement at any time and with immediate effect (by disabling your use of the Locks Or Unlocks Service). Locks Or Unlocks is not obliged to give notice of the termination of the Agreement in advance. After termination Locks Or Unlocks will give notice thereof if required by these User Terms.

17. Invalidity of one or more provisions.

If any provision of these User Terms should be held to be unenforceable or invalid for any reason, then such provision or portion thereof shall be modified or deleted in such manner as to render these User Terms (as modified) legal and enforceable to the maximum extent permitted under applicable laws.

18. Modification of the Service and User Terms.

Locks Or Unlocks reserves the rights to change these Terms without notice to you. At anytime while accessing Locks Or Unlocks website; If you do not agree to the modified User Terms, your sole recourse is to stop using the Locks Or Unlocks Services. Your continued use of the Locks Or Unlocks Services will constitute your acceptance of the modified Terms.

19. Assignment.

You may not assign your rights under these Terms without prior written approval of Locks Or Unlocks.

20. Applicable law and Dispute Resolution.

The User Terms and the resolution of any dispute related to these User Terms will be governed and interpreted by and under the laws of the State of California, without giving effect to any conflicts of laws principles that require the application of the law of a different state.

You and Locks Or Unlocks agree to resolve any disputes between us in accordance with this Section 20. If you believe that Locks Or Unlocks has not adhered to the User Terms or you have any dispute with Locks Or Unlocks, please contact Locks Or Unlocks using the contact information provided below. We will do our best to address your concerns and each party agrees to attempt to resolve any disputes with the other amicably.

Except as provided herein, you and Locks Or Unlocks agree that we will resolve any disputes between us that we cannot resolve as provided above through binding and final arbitration instead of through court proceedings. All such controversies, claims, counterclaims, or other disputes arising between you and Locks Or Unlocks relating to the Locks Or Unlocks Services or these User Terms (each a “Claim”) shall be submitted for binding arbitration in accordance with the rules of the American Arbitration Association (“AAA”). If AAA is not available to arbitrate, the parties shall agree to select an available alternative dispute resolution Service Provider (“ADR Service Provider”) and the rules of such Service Provider shall govern all aspects of the arbitration. The arbitration will be heard and determined by a single arbitrator. The arbitrator’s decision in any such arbitration will be final and binding upon the parties and may be enforced in any court of competent jurisdiction. The parties agree that the arbitration will be kept confidential and that the existence of the proceeding and any element of it (including, without limitation, any pleadings, briefs, documents, or other evidence submitted or exchanged and any testimony or other oral submissions and awards) will not be disclosed beyond the arbitration proceedings, except as may lawfully be required in judicial proceedings relating to the arbitration or by applicable disclosure rules and regulations of securities regulatory authorities or other governmental agencies.

For any claim where the total amount of the award sought is $10,000 or less, the AAA (or ADR Service Provider, if applicable), you and Locks Or Unlocks must abide by the following rules: (a) the arbitration will be conducted solely based on written submissions; and (b) the arbitration will not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties. If the claim exceeds $10,000, the right to a hearing will be determined by the AAA (or ADR Service Provider, if applicable) rules, and the hearing (if any) will be held in a location reasonably convenient to both parties unless the parties agree otherwise on a specific location.

If you demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, Locks Or Unlocks will pay as much of the administrative costs and arbitrator’s fees required for the arbitration as the arbitrator deems necessary to prevent the cost of the arbitration from being prohibitive. In the final award, the arbitrator may apportion the costs of arbitration and the compensation of the arbitrator among the parties in such amounts as the arbitrator deems appropriate.

This arbitration agreement does not preclude you from seeking action by federal, state, or local government agencies. You and Locks Or Unlocks also have the right to bring qualifying claims in small claims court. In addition, you and Locks Or Unlocks retain the right to apply to any court of competent jurisdiction for provisional relief, including pre-arbitral attachments or preliminary injunctions, and any such request shall not be deemed incompatible with these User Terms, nor a waiver of the right to have disputes submitted to arbitration as provided in these User Terms.

Neither you nor Locks Or Unlocks may act as a class representative or private attorney general, nor participate as a member of a class of claimants, with respect to any Claim. Claims may not be arbitrated on a class or representative basis. The arbitrator can decide only your and/or Locks Or Unlocks individual Claims. The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated.

If any provision of this Section 20 is found to be invalid or unenforceable, then that specific provision shall be of no force and effect and shall be severed, but the remainder of this Section 20 shall continue in full force and effect. No waiver of any provision of this Section 20 will be effective or enforceable unless recorded in a writing signed by the party waiving such a right or requirement. Such a waiver shall not waive or affect any other portion of this User Terms. This Section 21 will survive the termination of this User Terms or your relationship with Locks Or Unlocks.

HIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION OR TO HAVE A TRIAL BY JURY, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM AND THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN AAA RULES OR THE RULES OF AN ADR Service Provider.

21. Contact Us.

If you have any questions about the User Terms of the Locks Or Unlocks Service, please contact us at:

support@locksorunlocks.com

22. English Text.

The English text of these User Terms constitutes the sole authentic text. In the event of any discrepancy between the English text and a translation into a foreign language, the English text shall prevail.